Privacy
Policy.

This website is operated by Desert Car Care Center, an automotive care, accessories and professional-installation center in Al Maabilah, Muscat, Sultanate of Oman.

• Website: desertcarcenter.com
• Telephone: +968 7848 3236
• General email: info@desertcarcenter.com
• Location: Al Maabilah Industrial Area, next to Toyota dealership

For privacy matters, please use the contact details in Section 19.

Information you provide

• Name, telephone, WhatsApp number and email address
• Billing, delivery address and company name
• Vehicle make, model, year and relevant registration details
• Vehicle photographs or videos sent for quotations
• Products, services, appointments and installation details
• Messages, enquiries, reviews and feedback
• Order, invoice, warranty and transaction records
• Account credentials you create on our website

Information collected automatically

• IP address, browser, device and operating system
• Pages visited, referring source, access time and interactions
• Cookie identifiers and security or diagnostic information

Payment information

Online payments may be handled by Stripe or another enabled independent payment provider. We may receive transaction status, payment method and limited identifying details, but we do not normally receive or store your complete payment-card number or security code. Payment providers process data under their own terms and privacy policies.

We may collect information when you:

• Submit a contact, quotation or booking form
• Place an online order or create an account
• Contact us by phone, email or WhatsApp
• Communicate through our social-media accounts
• Visit our physical workshop
• Submit a warranty or after-sales request
• Subscribe to promotional communications
• Browse or interact with our website

Please provide only accurate information that is relevant and necessary for your request.

• Respond to enquiries and quotation requests
• Confirm vehicle and product compatibility
• Schedule workshop appointments and installation
• Process, fulfil, collect or deliver orders
• Prepare invoices and transaction records
• Provide warranty and after-sales support
• Maintain customer-service records
• Improve our website, products and services
• Prevent fraud, misuse and security threats
• Meet legal, accounting and regulatory obligations
• Send marketing communications where proper consent exists

We will not use personal information for a materially different purpose without suitable notice or consent where required.

Where required under applicable Omani law, we request consent before processing personal information. Information may also be processed when reasonably necessary to:

• Respond to a request before providing a service
• Perform or complete a contract with you
• Process an order, payment or appointment
• Meet a legal or regulatory obligation
• Establish, exercise or defend legal claims
• Protect legitimate security interests where permitted
• Protect an individual’s vital interests
• Address fraud, misuse or unlawful activity

You may withdraw consent by contacting us. Withdrawal does not affect lawful processing already completed.

When you contact us through WhatsApp, Instagram, Facebook or another third-party platform, the platform operator may also process your information under its own privacy practices.

Our WordPress and WooCommerce website may use cookies and similar technology to:

• Operate website, cart, checkout and account functions
• Remember selections and maintain security
• Understand traffic and website performance
• Improve customer experience
• Measure advertising effectiveness where applicable

Necessary cookies support essential features. Analytics or marketing cookies should follow your selected preferences where consent is required. You can use our cookie banner, where available, or browser settings to manage cookies. Disabling necessary cookies may affect cart, checkout or account functions.

Our website may use or display services from third parties, including:

• WordPress and WooCommerce functionality
• Stripe and other payment methods
• Google Maps and location services
• YouTube videos and embedded media
• WhatsApp, Instagram and Facebook links
• Analytics, advertising and conversion tools
• Hosting, caching, spam prevention and security services
• Delivery or logistics providers

These providers may receive technical information, set cookies or receive information when you interact with their services. Their processing is governed by their respective privacy policies.

We may share limited information with trusted providers when reasonably necessary to operate our business or complete your request, including:

• Website hosting and technical-support providers
• Payment processors and banks
• Delivery and logistics providers
• Accounting and professional advisers
• Analytics, security and communication platforms
• Government, regulatory or law-enforcement authorities when legally required

We do not sell or rent your personal information to unrelated third parties. Providers should receive only the information reasonably required to perform their services.

Some hosting, payment, communication, analytics or technology providers may process or store information outside the Sultanate of Oman. Where personal information is transferred internationally, we take reasonable steps intended to ensure the transfer follows applicable Omani law and appropriate protection measures are used.

We keep information only for as long as reasonably required to:

• Complete orders, bookings and services
• Provide warranty and after-sales support
• Maintain accounting and transaction records
• Respond to disputes or legal claims
• Meet legal and regulatory requirements
• Maintain security and fraud-prevention records

Retention periods vary by information type and purpose. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

We use reasonable administrative, technical and organisational safeguards intended to protect information against unauthorised access, unlawful disclosure, accidental loss, improper alteration, misuse or destruction.

No website, electronic communication or storage system can be guaranteed completely secure. Customers should protect their passwords, devices and account information. If we identify a qualifying personal-data breach, we will take appropriate action and make notifications where required by applicable law.

Subject to applicable Omani law and lawful limitations, you may have the right to:

• Ask whether we process your information
• Request access to or a copy of eligible information
• Correct or update inaccurate information
• Request restriction or blocking of certain processing
• Request deletion of eligible information
• Request transfer of eligible information
• Withdraw previously provided consent
• Object to or stop direct marketing
• Receive information about a qualifying breach
• Submit a complaint to the competent authority in Oman

We may request reasonable identity verification before completing a request. Certain records may need to be retained for legal, accounting, contractual, warranty, security or dispute-resolution purposes.

We may send offers or service updates where the consent required by applicable law has been obtained. You may opt out by using an unsubscribe option, replying “STOP” to an eligible promotional message or contacting our team.

You may still receive essential messages relating to an order, booking, payment, warranty or service request.

Our products and services are intended for vehicle owners and adult customers. We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian where required. Contact us if you believe a child supplied information without appropriate permission.

Our website may link to independent websites or services that we do not control. Desert Car Care Center is not responsible for their privacy practices, security or content. Review the relevant third-party privacy policy before providing information.

You are responsible for providing accurate and current information. Please notify us if your telephone number, email address, delivery information, vehicle details or other relevant information changes.

We may update this policy to reflect changes in our services, website functions, technology or legal obligations. The revised policy will appear on this page with a new “Last updated” date. Material changes may also be communicated through the website or another appropriate channel.