Refunds &
Returns.

Desert Car Care Center
Al Maabilah Sanaiya, Al Maabilah Industrial Area, next to the Toyota dealership, Muscat, Sultanate of Oman.

• Website: desertcarcenter.com
• Email: info@desertcarcenter.com
• Telephone and WhatsApp: +968 7848 3236
• Returns email: desertcarcarecenter@gmail.com

A valid invoice, online order confirmation or other acceptable proof of purchase is required for a return, exchange, refund, product inspection, warranty repair or service correction.

The record should identify the product or service, purchase date, price and relevant customer or order details. Keep the invoice and any separate warranty document throughout the applicable warranty period.

Contact us promptly if a product has a manufacturing defect, differs from the confirmed order or specifications, is not reasonably suitable for its confirmed purpose, or arrives damaged through our handling or approved delivery provider.

For an eligible claim where the issue was not caused by misuse, incorrect handling or unauthorised modification, the remedy may include repair, replacement, return and refund, or another suitable solution required by law or agreed with the customer.

We may need to inspect the product or vehicle before approving a repair, replacement, return or refund. Inspection may consider:

• The reported defect and product condition
• Installation, wiring and connection condition
• Impact, water, misuse or accidental damage
• Removal or alteration by another workshop
• Compatibility with the confirmed vehicle
• Compliance with care and usage instructions

Inspection does not automatically guarantee approval. We will explain the result and available solution after review.

A change-of-mind return for a non-defective standard product may be considered only when the request is prompt and the item:

• Has not been installed, activated or used
• Remains in original resaleable condition
• Includes all packaging, manuals, accessories and labels
• Is supported by valid proof of purchase

Acceptance remains subject to inspection and mandatory rights under Omani law. Items showing installation, use, damage, missing parts or altered packaging may not qualify.

Many products are cut, stitched, modified, prepared or specially ordered for one customer and vehicle, including:

• Custom seat upholstery and seat covers
• Custom 3D, 5D and 7D floor mats
• Trunk mats, leather colours and stitching
• Vehicle-specific screen frames
• Custom-cut PPF and window tint
• Special-order or modified accessories

After production, cutting, stitching, modification or special ordering begins, a non-defective custom item cannot normally be cancelled, returned or exchanged because the customer changes their mind, selected the wrong design, supplied incorrect vehicle details, changed vehicles or did not obtain another person’s approval.

This does not restrict a remedy where the product has a genuine defect, materially differs from the written approved specification or Omani law requires a remedy. Customers must carefully approve vehicle details, materials, colours and designs before work begins.

Products that have been fitted, wired, programmed, cut or activated cannot normally be returned for a change of mind. This includes Android screens, Apple CarPlay systems, cameras, LED lights, audio equipment, accessories, PPF, tint, fitted floor mats and interior components.

If an installed product may be defective, contact us before removing it or visiting another workshop. Unauthorised removal, repair, rewiring, programming or modification may affect warranty coverage where it caused or contributed to the problem.

Our services include upholstery, fitting, installation, detailing, polishing, tinting, PPF and electrical accessory installation. If work does not match the confirmed work order, notify us promptly and allow a reasonable opportunity to inspect and correct it.

A solution may include correction, re-performance, repair, replacement of a defective component, an appropriate refund or another agreed remedy. A refund is not automatic where the work was completed correctly to the approved specification but the customer later changes their preference.

Minor moisture, haze or small installation-related bubbles may temporarily appear while PPF or window film cures. Curing varies with film type, temperature, humidity, vehicle condition and installation area. Follow the provided aftercare instructions and allow the advised curing period.

Claims may not qualify where damage results from washing too soon, close pressure washing, scraping, sharp tools, accidents, stone impact, harsh chemicals, another workshop’s removal, existing paint defects, repainted or weak surfaces, or failure to follow aftercare. Genuine product or installation defects remain covered by applicable warranty and law.

Custom upholstery and mats use the vehicle details and design approved by the customer. Reasonable variations in colour, grain, texture or stitching between samples, screens, production batches and finished materials are not necessarily defects.

A claim may be considered where the colour or design materially differs from the approved order, the item was made for the wrong confirmed vehicle, workmanship is defective, a mat does not reasonably fit the confirmed model, or delivery is incomplete or damaged. Normal wear, staining, cuts, burns, misuse, accidents and improper cleaning are not manufacturing defects.

Vehicle compatibility must be checked before purchase and installation. A return or warranty claim may be refused where the issue was caused by incorrect customer-supplied vehicle information, incompatible third-party equipment, unauthorised installation, modified wiring, water, electrical surge, accident damage, incorrect firmware or software modification, misuse or physical damage.

Contact our team for inspection before removing or modifying a product that may be defective.

Before production or dispatch

Contact us immediately. If dispatch, custom production, cutting, stitching, programming or special ordering has not begun, we may cancel the order and process the applicable refund.

After custom work begins

Reasonable documented costs already incurred may be deducted where legally permitted, including materials, cutting, stitching, design preparation, completed labour, special-order supplier charges and non-recoverable transaction costs.

After dispatch

Return arrangements for a standard product depend on its condition, the reason for return and applicable legal rights.

A deposit may reserve materials, confirm a special order or begin custom work. Customers should verify all specifications before approval.

If a customer cancels after materials are ordered or custom work starts, reasonable documented costs may be deducted subject to Omani law. If Desert Car Care Center cannot supply the agreed product or complete the service, an appropriate solution may include refunding the affected amount.

Customers must provide the correct vehicle brand, model, year, trim, number of seats, selected colour and design, and contact or delivery details.

If incorrect information causes a product to be manufactured, ordered or delivered incorrectly, the customer may be responsible for reasonable remanufacturing, replacement or delivery costs. This does not apply where Desert Car Care Center caused the error.

Inspect delivered products promptly. If an item is damaged, incomplete or different from the confirmed order:

• Keep the original packaging
• Do not install or use the product
• Photograph the product, packaging and delivery label
• Contact us promptly
• Provide the invoice or order number

Where our responsibility is confirmed, we will arrange an appropriate remedy without improperly charging the customer.

For an approved return involving a confirmed defect, incorrect item or our error, reasonable return arrangements will be confirmed with the customer. For an approved non-defective change-of-mind return, the customer may be responsible for delivery and return costs where legally permitted.

After approval, we confirm the refund amount. Refunds are normally issued to the original payment method where possible. Cash purchases may require in-person verification, while bank or card refunds may require transaction verification.

Approved refunds are generally initiated within 7 to 14 business days after the returned item is received and inspected or the refund decision is confirmed. Additional bank or payment-provider processing time is outside our control.

Warranty periods and coverage vary by product, brand and service and may be stated on the invoice, product page, warranty card, quotation or written confirmation.

Warranty normally covers confirmed manufacturing or installation defects, not normal wear, accidents, misuse, unauthorised changes or failure to follow care instructions. A warranty repair does not remove mandatory legal rights.

We aim to review complaints fairly according to the confirmed order, warranty conditions and Omani law. If the matter cannot be resolved directly, customers may contact the Consumer Protection Authority in Oman or use its official complaint service.

We may update this policy when our products, services, procedures or legal obligations change. The latest version will be published on this page with a revised “Last updated” date.

This policy is governed by the applicable laws and regulations of the Sultanate of Oman. If any term conflicts with a mandatory consumer right, the mandatory legal requirement applies.